Meet Our Virtual Customer Assistants

Flamingo AI’s intelligent Virtual Customer Assistants automatically guide your customers, agents or employees through their online experiences to get their job done, faster and easier. This is called Intelligent Conversation Automation.

Virtual Customer Assistant

Automatically assists your customers through their online sales or service journeys.

BEST USED FOR:

Online sales
Online service
On-boarding
Claim
Renewal
Problem Resolution
Intelligent FAQ’s

Virtual Agent Assistant

Automatically assists your agents to serve their customers and provide agent support.

BEST USED FOR:

Needs & Requirements
Quotation
Application
Purchase
Up-sell & Cross-sell

Virtual Employee Assistant

Assist your employees through automated employee service and support.

BEST USED FOR:

On-boarding new staff
Knowledge Management
Sales conversations
Intelligent FAQ’s

Meet our Virtual Conversational Assistants powered by AI

Flamingo AI’s suite of intelligent Virtual Customer Assistants, powered by Flamingo AI’s, ‘ROSIE’ & ‘MAGGIE’, seamlessly combine chat, smart workflow, natural language processing and machine learning to automatically guide your customers, agents and employees through their online journeys and to help them to achieve what they set out to do. This means convenient, more personalized and experiences online.

Brain
Chat Comment

Our Virtual Assistants, ‘ROSIE’ & ‘MAGGIE’ & Conversational AI platform, Journey Assist, has the following features and benefits:

Virtual Customer Assistant

Automatically assists your customers through their online sales or service journeys.

BEST USED FOR:

Online sales
Online service
On-boarding
Claim
Renewal
Problem Resolution
Intelligent FAQ’s

Virtual Agent Assistant

Automatically assists your agents to serve their customers and provide agent support.

BEST USED FOR:

Needs & Requirements
Quotation
Application
Purchase
Up-sell & Cross-sell

Virtual Employee Assistant

Assist your employees through automated employee service and support.

BEST USED FOR:

On-boarding new staff
Intelligent FAQ’s

Features and Benefits

Build your own journeys
Human to Human mode
Full Automation
Smart workflow to handle hand-offs and data retention
Collateral management
White labeled. Fully customized with your own branding
No App required to be downloaded  
Easy implementation using APIs
Expand to products and services journeys as you need
Reporting data and analytics to optimise performance
Sophisticated data science
Mobile and desktop native
Choice of Integration

Virtual Customer Assistants powered by our AIs – ‘ROSIE’ & ‘MAGGIE’

ROSIE & MAGGIE automatically guide customers to achieve what they set out to do

Flamingo AI’s Virtual Customer Assistants are powered by ROSIE & MAGGIE, an Artificial Intelligence developed by Flamingo AI using unique machine learning and natural language processing capabilities to rapidly learn about your customer conversations and to help you to automatically serve customers.

ROSIE & MAGGIE learn from every customer interaction building upon their intelligence over time and speeding up her ‘speed to competency’. ROSIE & MAGGIE’s learning can also be increased by pre-training them with your web logs, chat logs, interaction data, FAQs & other data.

ROSIE & MAGGIE are fast to implement because she has constrained, context rich conversations with customers. This means they do not need big data or big, costly implementation. Once ROSIE & MAGGIE learn, they can then have automated conversations with your customers and can also optimize customers’ journeys to achieve the best outcome for both your customer and your business. This means faster, more personalized and convenient interactions for your customers leading to better customer experience, increased online sales and reduced customer service costs.

Rosie
Rosie Diagram

Flamingo AI’s Cognitive Virtual Assistants – Use Cases & Case Studies