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WHAT WE OFFERThe Virtual Service Assistant
RILEY.

Conversational Virtual Assistant to guide customers through Service, Inquiries, Claims & Support

RILEY: The Virtual
Service Assistant

The Virtual Service Assistant guides your customers through their service needs via a conversational Ai interface, without wait times, 24 hours a day and in a highly scalable way. With RILEY, you can free up employees to focus on higher value interactions. Riley is deployed to either work in fully automated mode or HAVA (Human Assisted Virtual Assistant) where operators can join the conversation in real-time and provide assistance to customers.

 

Flamingo Ai offers true Unsupervised Machine Learning and Ai capabilities to improve customer experience and organizational efficiency.

Power Your Customer Service Journeys

Improve Customer & Employee Experience
Provide customers an assistant to guide them to the outcome that is best for them. Have the machine augment the work employees do so that they can be more efficient and effective.
Improve Response Times - Scalable & Secure, Available 24/7
RILEY works 24/7 and can scale to handle large volumes of customer service inquiries. Highly Secure - cloud agnostic, hosted how & where you need it - SOC2 type 1 certified & PCI compliant.
Optimize workforce efficiency & reduce costs to service
Free up employees to do higher order work and drive efficiencies into the service channels.

Your Competitive Edge With Ai.

Flamingo Ai partners with you to provide exceptional customer service experiences powered by Ai.

  • Structured service journey Design
  • Fully automated or HAVA mode to support operators
  • White labelled & customized to your branding
  • Easy API implementation for fast deployment
  • Real time analytics, insights & intelligence straight from customers
  • Secure and compliant. All answers are pre-approved & auditable

The RILEY Process

1
Map
Flamingo Ai works with you to map the unique customer service journey for each product.
2
Learn
Seed RILEY’s Brain with small sets of initial data. Then the Brain learns from real-time conversations and quickly becomes a subject matter expert. RILEY can understand the intent of different phrasing and provides the right response.
3
Active
RILEY can be operated in either Fully Automated or Human Assistant modes allowing operators to join conversations in real-time and provide assistance. This trains the Ai Brain for similar interactions in the future.
4
Insight
Real-time analytics, insights and intelligence direct from customer interactions, allows your organization to learn from RILEY’s Brain and apply this knowledge for multiple outcomes.
RILEY Product Sheet
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RILEY Case Study
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